This isn't the first time a Jet Blue employee went a little berzerk on a flight. In 2010, after landing on the runway and coming to a stop at the gate, Steve Slater, a disgruntled flight attendant, made an announcement on the intercom that he had been called a "fucker" and that he was quitting. He then pulled the emergency exit, grabbed some beer, and slid down the chute. Some later called him a hero for his actions.
A hero might be a stretch. Many travelers prefer the crew operating the massive metal tube encased in flammable liquid to be professional, mature, quick thinkers, and reasonable problem solvers.
The BBB recognizes JetBlue's employee relations problems might be a case of a few bad apples spoiling the bunch, but what about letting customers hear of their possible death on the news rather than from the captain of the plane?
In 2005, JetBlue passengers watched live news coverage of their flight on the screens in the back of the seats in front of them as the crew prepared for an emergency landing after the pilot realized that the landing gear couldn't be retracted. Apparently the screens were shut off before the actual landing, and no one died in the incident. Still, how scary would it be to sit there and watch and listen as journalists discuss the odds of you surviving the crash?
To be fair, JetBlue was ranked third again this year in the Airline Quality Rating report, behind fellow low-cost airlines, AirTran and Hawaiian who were ranked first and second respectively.
The report, conducted by independent experts who've been studying data for the past 21 years, evaluates the airline industry's performance. The categories include overbooked flights, lost luggage, on-time arrivals and complaints to the Department of Transportation.
There didn't seem to be a category regarding emotionally unstable employees.
It must also be said that the data collected was provided, for the most part, by the airline carriers themselves.
All in all, taking JetBlue is a gamble. You have a better chance of not being bumped from the flight and arriving on time with all your luggage in tow than most domestic carriers in the market. You could also witness a mental breakdown from someone working for the company that catches widespread media attention. You just never know when flying with JetBlue, and that's why we can't endorse this brand at this time.
Note: The BBB does not endorse any airline carrier at this time.